i accidentaly did 3 wrong payments says the notifications on my account

deviane_mx
New Community Member

i wanted to make a payment but as i had issues with my order as my billing address is from Mexico and the shipping US so i did a few tries not realizing every try was counting and removing money from my bank account/debit card ...i dont have those payments under movements or anything only 1 payment appears but i got 3 notifications from pending payments on paypal and the money its definitely gone from my account, the notifications says the money will be returned if it gets annulled/canceled...and also says will take some days...im scared as its like i spend 4 times the money but the orders arent showing on my movements...so im gonna be ok and the payments will autocancel? as they dont show in the list to cancel or anything just the notifications and the money gone, please help me understand this, also its my first time using paypal as if it wasn't obvious

 

thx in advance and sorry for my  bad english

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4 REPLIES 4

Anina1
New Community Member
Same thing happened to me on Monday, I was paying and when I went to shipping I saw there wasn’t shipping to Peru so I left the website, but the payment was done. It doesn’t appear in my PayPal but my bank account says it went to the busines
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Also this happened to me, did you solve it? 😞

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Hi! did you be able to solve this matter? I am in a similar situation, thanks! 

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PayPal_Bindu
Moderator
Moderator

Hello @deviane_mx, @Anina1 and @OsvaldoTellez14,

 

Thank you for visiting our community help forum!

 

I completely understand your concern about your funds. When you attempt to make a payment, there will be an pre-authorization hold for the specific amount in your bank/card. As the payment wasn't completed, the authorization hold will be dropped usually in 72 hours and the funds would be returned to your bank/card. If you don't see the return, please contact your bank/card issuer.

 

I hope this information helps!

Bindu

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