help with non verified account - called paypal and the rep was clueless

Keithpartridge
New Community Member

Hello,

I received a message from Paypal that a payment I had received for a sale had been returned because "my account wasn't verified".  I have been using paypal for purchases and making payments and haven't had any issues.  In addition, I did verify my account with the mini deposits Paypal makes to your bank account.  So my buyer has the item I sold, and got a refund on their payment.  When I called Paypal they couldn't find any information regarding what happened.  Could this be some kind of fraud scam?  I went into paypal and verified my bank account but now I'm worried.  Thanks. 

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