customer make a payment but the status was on hold. pease advise

[shanty_bws]

i receive the payment into paypal account but the status was on hold. what we have to do?

[bhadz0420]

I got the same issue with my customer payments made today. My account is active and verified, I made a few transactions last month and the month before and yet they still hold my money. And their customer service is very slow

[kernowlass · Accepted solution]

@shanty_bws 

https://www.paypal.com/id/smarthelp/article/my-payment-is-on-hold.-why-is-this-happening-faq3297