Hello @angelicakim2014,
Welcome to PayPal Community Forum and thank you for posting!
I am sorry to know that you're facing technical issues while issuing the refund. In this case, I would recommend clearing your cache and cookies or try using a different internet browser or device. If you are attempting on the mobile app, please try uninstalling and reinstalling the app to see if this helps to resolve the issue.
Regards,
Ayesha
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