can't see refund amount on bank account

[MariaTL]

I was waiting for a refund. I contacted you and told me that I had to wait 5-7 days to see the amount at my account. On my digital wallet it said that the refund was in progress. Now it says it's completed but I still don't see the amount on my bank account. What's going on???

[kernowlass]

@MariaTL 

Well you didn't contact anyone on here as this is not customer services.

However if they told you to wait 5-7 days then the seller refunded you with an echeque and paypal had to wait for it to clear (sellers can only refund from bank accounts as echeques OR from their balance.

Then after its cleared through to paypal then they mark it completed when they have done that from their side and sent it back to your bank or card.

So if you funded the original Paypal payment to the seller from your bank account or a card then once marked refunded/completed it will automatically go back to that bank account or card.
Normally it can take a few days up to a week to go back to a bank account and a bit longer for a card, Paypal say allow 30 days for a card (1 billing cycle) but its rarely that long.
(Can vary according to country though).
https://www.paypal.com/us/smarthelp/article/FAQ1212