Hi @Juliedb2,
Thank you for posting in the PayPal Community.
If your payment came from your bank account, it will be refunded to that bank account. This can generally take 5-7 working days but can take up to 14 working days.
We may be able to initiate a trace on this refund due to the length of time that has passed. To do this, you will need to contact our customer service team directly.
Please visit our website and select 'Contact' or 'Help' at the bottom of any webpage.
You can also contact us on Facebook or Twitter.
Facebook: https://www.facebook.com/PayPal
Twitter: @AskPayPal
I hope this helps, have a lovely day!
-Rebecca.
