Unable to mark an item as received

[Dolliblu]

Hi guys. I bought an item off a seller who has advised that for the funds to be released I will need to mark it as received. I have received it today but it doesn't give me this option in the transaction. I am on the website not the app. Any ideas?

[kernowlass · Accepted solution]

@Dolliblu 

This is advice for the seller and from their POV.
With payments received for tangible goods Paypal would request valid tracking information confirming the item has been delivered to the buyer. They can validate the tracking information online, so once it is delivered they can release the funds. IF you have received the funds for a service / virtual or digital sale or no tracking number is applicable Paypal would be unable to release the funds any sooner than 21 days.

However If you mark the transaction as processed then the buyer may have the option on their account to mark the transaction as delivery/satisfied. If the buyer confirms this by clicking on the "Confirm Receipt" button, funds may be released sooner ie 7 days after the buyer verifies receipt. This is not always available or guaranteed. 
If not then sadly its 21 days.