Trying to send money to friend, payment method not showing up

blueblueblue12
Contributor
Contributor
I am on mobile. I am trying to send my friend money, however it doesn't seem to be working. After I select the "family and friends" option, it takes me to a "link payment method" screen. However, I already have a card linked to my account and have used my Paypal to successfully check out a week or two ago with the aforementioned card, so it's not like my account is dormant or anything. When I put my card info in, it takes me back to where I need to select what kind of payment type my transaction is, family & friends or goods & services. I have tried using my phone's browser and my computer, but nothing seems to work. I do not understand why this is happening as my card should not be declining.
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4 REPLIES 4

kernowlass
Esteemed Advisor
Esteemed Advisor

@blueblueblue12 

 

When you added your card did you confirm it as well?

Did you leave it on your account or remove it again?


Advice is voluntary.
Kudos / Solution appreciated.
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mnastic
Member
Member
I have the same problem. I put wrong card issuer first time, but when i tried second time, card was linked successfully. Card is on my paypal but it doesn't showing up on payments methods
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blueblueblue12
Contributor
Contributor
I have had that card on my account since I got it a few years ago, and I don't recall ever removing it. When I would input it after trying to send someone money, it wouldn't confirm it, I dont think. It would just take me back to the "family & friends" or "goods & services" selection, then after I hit my choice, it would go back to me needing to input my payment method. My bank account shows up, but not my card.
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