Transaction Missunderstanding

[paxaladzeiou]

Client( Ukrainian) Send me 560$  which as His Account says was 537Euros.  I received it and charged 29 Euros.  So I have now 508Euros on my account

Which is 487 $ by Currency Exchange of Paypal.

This means I get charged 73$ instead of 29 $. As I know Charge Per 100$ is 5$. How it is fair ?

Money was sent from USA  New York  to Georgia ( country in Europe )

As Support says there is some Discounts on Ukrainian account there are some Discounts, But It looks Like acts opposite.

[PayPal_JonK]

Hello @paxaladzeiou,

Welcome to the PayPal Community! I'm sorry to hear you've run into some issues with a recent transaction you've received. You can find information on PayPal's currency conversion rates here. 

My apologies for any confusion or inconvenience this may have caused, 

 - Jon K

[paxaladzeiou]

Hello No I didnt Find answer on My questions.

 I know   currency Rate, But   Want to talk directly Support 

Because I get Charged 73 $ instead of 28 $,  I want to this be Explained Including Currency Exchange and etc.

[PayPal_JonK]

@paxaladzeiou, welcome back! I'm sorry that didn't answer your concern. You can reach our Customer Support teams by clicking "Contact" at the bottom of any PayPal page. They're also available through Facebook PM and Twitter DM. 

Good luck!

 - Jon K