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[Enmendurana]

I have linked credit card and paid negative balance on my PayPal account successfully, but if i try to use it as my preferred way when purchasing online, I get an error message that the transaction didn't go through (only website I'm paying on, PayPal doesn't notify me about any errors). After that I can see in my PayPal account under the Automatic payments section that the purchase, I tried to pay, is active (but total billed amount is 0€). I'm very confused, that the negative balance could be paid without any difficulties, but whey trying to shop online, I stumble onto this problem. Please help me.

[PayPal_Olivia]

Hi @Enmendurana,

Welcome to the community! Thank you for making your first post.

I'm sorry to hear that the payment you're trying to make is not being billed successfully. What you describe is not something I am familiar with. I recommend that you reach out to Customer Service for assistance troubleshooting the issue.

I hope this can be resolved quickly for you!

Olivia