'There's an issue with your account' message

Alvas
Contributor
Contributor

My friend sent me money and it is currently on hold in Paypal, and when I try to transfer it to either my bank or Paypal balance, it says ' There's an issue with your account' message. How do I fix this?

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A-Ilyes
Contributor
Contributor

@Alvas 

Your payment may be on hold because:

  • The payment you received may be considered unusual for your selling pattern
  • Your account was inactive for a while
  • PayPal found an unusual change in the selling price of this transaction
  • You’re selling an item that can potentially cause dissatisfaction with customers
  • We noticed you only recently started selling outside of eBay, so your history with us as an off-eBay seller is quite short.


If there aren't any issues with your transaction, such as a customer filing a dispute, the payment will become available within 21 days.

 

Advice is voluntary. 
Kudos / Solution appreciated.

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A-Ilyes
Contributor
Contributor

@Alvas 

Your payment may be on hold because:

  • The payment you received may be considered unusual for your selling pattern
  • Your account was inactive for a while
  • PayPal found an unusual change in the selling price of this transaction
  • You’re selling an item that can potentially cause dissatisfaction with customers
  • We noticed you only recently started selling outside of eBay, so your history with us as an off-eBay seller is quite short.


If there aren't any issues with your transaction, such as a customer filing a dispute, the payment will become available within 21 days.

 

Advice is voluntary. 
Kudos / Solution appreciated.

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CaptainSul_
New Community Member
Hello I’m having same issues too, can’t there be a way I could get my money to appear on my PayPal account before 21 days ?
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A-Ilyes
Contributor
Contributor

@CaptainSul_ 

If there aren’t any issues with your transaction or account, the payment will be released 21 days after receipt. You can help to release the eligible payments earlier by following one of the below steps:

  • Add Tracking: Use one of our approved shipping carriers and the tracking details on your Activity page. We’ll release the hold 1 day after delivery.
  • If the held payment is for a service or intangible item (e.g. piano lessons, e-book), update your order status on your Activity page and you'll get your money 7 days after verification. 

If your held payments are related to selling on eBay, please contact eBay.

Advice is voluntary. 
Kudos / Solution appreciated.

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amazingtech14
New Community Member
mee too
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