The refund I received has not appeared in my bank account.

Mayukh500
New Community Member

I paid for proton vpn through paypal  last week and then requested a refund soon after. In my activities, PayPal tells me that I have received the refund. However, when I check my bank statements, the money is not in my account. It's not in my paypal wallet either. It's been two days since I got the notification that I received the refund. What do I do?

Login to Me Too
2 REPLIES 2

kernowlass
Esteemed Advisor
Esteemed Advisor

@Mayukh500 

 

If you funded the original Paypal payment to the seller from your bank account or a card then once marked refunded/completed it will automatically go back to that bank account or card.
Normally it can take a few days up to a week to go back to a bank account and a bit longer for a card, Paypal say allow 30 days for a card (1 billing cycle) but its rarely that long.
(Can vary according to country though).

https://www.paypal.com/us/smarthelp/article/FAQ1212


Advice is voluntary.
Kudos / Solution appreciated.
Login to Me Too

Atianatia
Contributor
Contributor
Kinda same situation. Don't know what to do. And PayPal customer support is always offline.
Login to Me Too

Haven't Found your Answer?

It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.