The merchant had decline the order. But the payment is still on hold. Pending

[AimiliosSoupion]

The merchant had decline the order. But the payment is still on hold. Is this normal? how long till my money is refund ?

[kernowlass · Accepted solution]

@AimiliosSoupion 

When you pay a company then it is often pending or awaiting authorisation until that company processes your order and captures the pending payment.

If they don't process the order and capture that payment then the pending status times out at 30 days post-payment and returns back to your funding source.