Refund says it's been completed but it's been over 3 weeks and I still haven't received my funds.

[johnhurford]

On the 29th of November I requested a refund for YouTube Premium. PayPal says this refund was completed on the 1st of December but it's now been 3 weeks and I haven't received my funds in neither my bank account nor my PayPal wallet. Is it just taking longer then it should or have PayPal just robbed me?

Thanks.

[kernowlass · Accepted solution]

@johnhurford 

If you funded the original Paypal payment to the seller from your bank account or a card then once marked refunded/completed it will automatically go back to that bank account or card.
Normally it can take a few days up to a week to go back to a bank account and a bit longer for a card, Paypal say allow 30 days for a card (1 billing cycle) but its rarely that long.
(Can vary according to country though).

https://www.paypal.com/uk/smarthelp/article/FAQ1212