Refund problem

[Debbie1010]

Hello. Please, i need your help. I made a purchase, the payment was accepted, but the other day the seller sent me an e mail about the products being out of stock. So the seller issued a refund.  Although i can find the transaction of my payment (in PayPal account), i cannot find the refund not even in process status. The seller informed me through e mail on 7th of July that issued a refund. The point is that i don't have the money back to my credit card and that i haven't seen yet in the "Activity" of my PayPal account the refund being in process. Do you have any idea? Do you think i'm gonna loose my money? Please, help me .

Thanks a lot.

[kernowlass · Accepted solution]

@Debbie1010 

If you funded the original Paypal payment to the seller from your bank account or a card then once marked refunded/completed it will automatically go back to that bank account or card.
Normally it can take a few days up to a week to go back to a bank account and a bit longer for a card, Paypal say allow 30 days for a card (1 billing cycle) but its rarely that long.
(Can vary according to country though).
https://www.paypal.com/us/smarthelp/article/FAQ1212