Refund issue

TAEJUNE
Contributor
Contributor

Hi guys

I bought something on eBay but they refunded me straight away

I used Paypal. Paypal has shown refunded complete but I did not get yet from 3weeks ago.

How can I check it?

Thank you for reading

 

TAEJUNE

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4 REPLIES 4

kernowlass
Esteemed Advisor
Esteemed Advisor

@TAEJUNE 

 

If you funded the original Paypal payment to the seller from your bank account or a card then once marked refunded/completed it will automatically go back to that bank account or card.
Normally it can take a few days up to a week to go back to a bank account and a bit longer for a card, Paypal say allow 30 days for a card (1 billing cycle) but its rarely that long.
(Can vary according to country though).
https://www.paypal.com/us/smarthelp/article/FAQ1212


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TAEJUNE
Contributor
Contributor

Thank you to reply 

Can I ask another question?

My card already expire so I got new card and number but the refunding was before card number

I think this one problem that's why I could not get refund

How can I tell to PayPal... do you know it?

 

Thank you very much 

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kernowlass
Esteemed Advisor
Esteemed Advisor

@TAEJUNE 

 

If the card ACCOUNT that both cards belong or belonged to is still open then it should go through fine.
I have had refunds to expired cards and never been a problem as the account still open and new card issued.


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TAEJUNE
Contributor
Contributor
Okay I got it Thank you so much
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