Hello everyone! Welcome to the PayPal Community!
@Lexus44, here's a link to a Help Center article on How your refund processes.
@donnabigred781, I'm sorry to hear you ran into some difficulty with a recent refund. You can reach Customer Support by clicking Contact at the bottom of the PayPal website. They're also available through Twitter direct message or Facebook instant message.
Good luck!
- Jon K
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