Received payment on hold

[Lara61]

I received a payment. The money is on hold in my PayPal account. It’s asking me for tracking numbers on the order but there is no order or product being shipped. It’s a simple payment on hold. How do I go about this? I’d appreciate a response.

[sharpiemarker]

@Lara61 

You can help to release the eligible payments by following one of the below steps:

• Add Tracking. Use one of our approved shipping carriers and we’ll release the hold 24 hours after the courier confirmed delivery to the buyer’s address.
• Update the order status if the held payment is for a service or intangible item (e.g. piano lessons, e-book) or do not require shipping. You'll get your money 7 days after confirming the order status as Completed.
• Print USPS or UPS shipping labels with us. We’ll track the item and release the hold 24 hours after the courier confirmed delivery to the buyer’s address.

In rare cases, the payment may not be released after this time. For example, this may happen if your business model has changed or we see a significant difference in your selling price. In this case, we’ll release your payment 21 days after you received it. 

Here’s how to add tracking information or change the order status: 

1. Go to your Activity. 
2. Find the transaction you would like to update, then click Get your money. 
3. If you sold a product, select Product to add tracking information or print shipping label directly. 
4. If you sold an intangible item or service, select Service or virtual product to confirm order status. 
5. Click Submit. 

Once you click 'Submit', the buyer receives an email notifying them that you entered the shipment tracking information for this transaction (if applicable). The email includes the tracking number, order status, and shipping company.