Paypal transaction record/ receipts not available after payment

JuG3
New Community Member

Hello, i made a payment to my university 4 days ago, my bank account indicates the transaction was successful BUT i havent been able to get a receipt or notification from Paypal. Can you help?

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1 REPLY 1

PayPal_Tricia
PayPal Employee
PayPal Employee

Hi @JuG3

 

Welcome to the PayPal Community. Sorry to hear you haven't received an email confirming the payment was sent. 

 

Usually, when a payment is sent, an email is sent to inform the receiver and sender. Have you checked your spam folder? I also recommend checking your notification preferences to ensure they are set to receive these notifications. 

 

I hope this information helps!


Thanks, 
Tricia

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