Payment receive issue

[Deepikapanwar]

I sent invoice to customer and customer said he has paid i sent on 20 and he has cleared on 20 but till 28 i have not received then i cancelled invoice what will happen now and where did customer money gone if he paid

[PayPal_JonK]

Hello @Deepikapanwar,

Welcome to the PayPal Community! I'm sorry to hear you're running into some issues receiving a payment. Depending on what country your account is registered in, there may be additional steps to complete to receive a payment. I'd recommend making sure the steps in the following Help Center article are completed: How do I receive PayPal payments?

I hope that helps!

 - Jon K