Hey @pagantrad,
Thank you for your post!
If there aren’t any issues with this transaction or account, the payment will typically be available to the seller within 21 days after receipt.
To get payments released sooner, the seller needs to use trackable delivery with any of our approved delivery companies and enter the tracking details on your Activities page. For more information on payment holds, you can send this to the recipient/seller: How can I release my payment(s) on hold?
However, as you mentioned that this payment has been on hold for more than a year, I would advise reaching out to us directly for help with this.
To contact our customer service team, click 'Help' or 'Contact' at the bottom of any PayPal Webpage.
You can also contact us via Facebook PM's or Twitter DM's.
For Facebook: https://www.facebook.com/PayPal
For Twitter: @AskPayPal
I hope this helps, have a nice day!
Rebecca
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