Payment is on hold

Madhusudhanarao
Contributor
Contributor

someone transferred money to my account and paypal kept it on hold what to do it is showing like "You have successfully updated shipment information. You’ll get your money within 1 day of delivery."

 

It is a virtual service no need to ship any physical product so tracking details would not be available and sender does not have a paypal account.

 

Help me to get sort out this issue.

Login to Me Too
1 REPLY 1

kernowlass
Esteemed Advisor
Esteemed Advisor

@Madhusudhanarao 

 

https://www.paypal.com/in/smarthelp/article/my-payment-is-on-hold.-why-is-this-happening-faq3297

 

With payments received for tangible goods Paypal would request valid tracking information confirming the item has been delivered to the buyer. They can validate the tracking information online, so once it is delivered they can release the funds. IF you have received the funds for a service / virtual or digital sale or no tracking number is applicable Paypal would be unable to release the funds any sooner than 21 days.

However If you mark the transaction as processed then the buyer or sender may have the option on their account to mark the transaction as delivery/satisfied. If the buyer or sender confirms this by clicking on the "Confirm Receipt" button, funds may be released sooner ie 7 days after the buyer or sender verifies receipt. This is not always available or guaranteed. 
If not then sadly its 21 days.


Advice is voluntary.
Kudos / Solution appreciated.
Login to Me Too

Haven't Found your Answer?

It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.