Hello @florenceara,
Thank you for your post and welcome to the Community Forum!
I'm sorry to hear about the trouble you've had while processing the payment. Payments can often be blocked or declined if we detect any unusual or suspicious activity. We decline some payments to help protect you from any possible fraudulent activity. In this case, I would recommend trying the payment again at a later time. If the issue persists, kindly reach out to our customer support team through the contact options available on our website so that advisors can help you further.
I hope this helps.
Ayesha
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