Paying in 4 but returned the item. What to do?

Jaaclynnguyen
New Community Member
I have the PayPal pay in 4. The first payment went through but I returned the item. They refunded me in store back to my card. However, on my PayPal it still says that I have 3 more payments to make so what do I do?
Login to Me Too
1 REPLY 1

PayPal_RachelK
Moderator
Moderator

Hi @Jaaclynnguyen,

 

Welcome to the PayPal Community and thank you for your post!

 

I do understand your concern with this. Based on what you have explained, it sounds like the merchant issued you a refund directly to your card, not through your PayPal account. This is outside of the normal refund process. 

 

If the refund was issued directly to your card, this would mean you have received a refund for a payment you have not yet fully paid for. 

 

Essentially, the refund you received from the merchant would be used to pay for the rest of your installments. 

 

For further details, please click here.

 

I hope this helps!

 

- Rachel 

Login to Me Too

Haven't Found your Answer?

It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.