“None exist transaction” ?

[Kiet206]

I was sending money from my phone to someone’s paypal friends and family, it ran into a problem, I forgot what it said but it was about there was something went wrong with my bank. I was charged the money from my bank account but the transaction did not go through, there was no transaction recorded in the recent activity tab neither. What should I do/who should I contact? Many thanks!

[PayPal_RebeccaN]

Hey @Kiet206, 

Thank you for your post and welcome to the PayPal Community Forum! 

I understand you attempted a payment which did not successfully complete but you see a charge on your bank account. I appreciate how concerning this must be. 

It sounds like this charge is pending authorisation on your bank account. A pending authorisation should drop off after 3-5 business days. 

I would advise reaching out to your bank provided if this does not drop off/cancel after 3-5 business days. 

I hope this helps, enjoy your day! 

Rebecca 

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