Money disappeared

[KK231]

My money disappeared. Our customer paid us in August, it was put on hold said till 9/7. Now it is gone without a trace. As if it never happened. I could not reach a real human being by calling or message. Please help. Thanks.

[PayPal_JonK]

Hello @KK231, 
 

Welcome to the PayPal Community! I'm sorry to hear you've run into some issues with a recent transaction. At first this sounds like it may be a Payment Hold, but it also sounds like it may have been an Unclaimed Payment that may have been cancelled. I would recommend reaching out to our Customer Support teams to look into this a bit further. 

Good luck!

 - Jon K

[KK231]

It is so frustrating that I tried to call so many times only to get messages that no one is available to talk. Then I tried to use the text messages and that automatically disconnected as well. Extremely frustrating and told my team not to have our customers pay us via PayPal anymore. My $6450 disappeared as if it never happened and it supposed to be on hold till 9/7. Now it is completely gone and I cannot get hold of anyone to help me.

[PayPal_JonK]

@KK231, thank you for your reply! I'm sorry you've been having issues getting this resolved with our Customer Support. Here's a link to a Help Center article with ways to reach out to our Support Teams via chat, Twitter DM, and Facebook IM. (Sorry, that link didn't paste correctly in my previous reply)

My apologies for any inconvenience this has caused,

 - Jon K