Missing payment

[ekaterina9]

Hi!
A customer of mine said they paid my invoice 5 days ago, but I haven't received the money yet on my Paypal account - what could be the reason? The money doesn't appear as on hold or something, my account seems ok - no missing information or other data is required from me to be provided.... How can I be sure that the customer has transferred the amount to my Paypal account? What should I do to be sure that they transferred the amount? Could I know if I have been a victim of a scam or something. The activity shown on my Paypal account contains only my loggings on Paypal. There is nothing strange or unusual. Thank you for your support.

[kernowlass]

@ekaterina9 

If you sent an invoice then is it marked as pending or paid?

If nothing in your balance then its not paid.

Have you received any emails supposedly from paypal to say the buyer has paid or not?

[ekaterina9]

Hi! I don't send my invoices to this customer via Paypal. It was sent via email a month ago - this is the way they want it. This customer has already paid several invoices to me but never such an amount - is it possible that Paypal holds my amount for it is an unusual amount for my Paypal account? However, I have no notification from Paypal to confirm my identity or something... What kind of document should I ask from the customer to be sure they processed the payment?

[ekaterina9]

I forgot to mention that I am not selling items or goods on ebay or other selling platforms. My invoice is issued for services perfomed by me. The customer just pays via Paypal and not via bank transfer or another payment method.

[ekaterina9]

I haven't received any emails from Paypal regarding this payment.

[ekaterina9]

How could a Paypal user know they have been a victim of scam?

[kernowlass]

@ekaterina9 

If they used your email address to 'send' the funds via goods/services then that payment is normally instant.

Even if you are subject to the new seller hold it would still SHOW in your balance but on hold.

You would also get an email from paypal to say you had been sent funds.

So if this is someone that you trust, then double check the email address that they used to send you the funds and make sure its the one linked and confirmed on your paypal account and they did not make any spelling errors.

Also make sure your account is verified.