I'm sorry but none of these suggestions were applicable in my case. No expired card, never had a negative balance in my life, seemed like a reasonable amount of money that someone would send to cover costs such as rent, car repairs, etc. I was trying to send to a family member but that's beside the point. It still doesn't explain why there was no option to cancel the pending payment when it hadn't even been claimed or cleared yet. There was simply no feature for it even though it was advertised as such. Also misleading info on instant transfer, which is what we tried but again, there was no option for it. The standard transfer would've taken over 10 days to receive which is an ugodly amount of time in this day and age where people are struggling and need access to funds at a moment's notice if needbe. Both the app and website seem to be lacking critical features. I'm not sure if this is because I was accessing both via my phone but it shouldn't have made a difference. I also asked for how to reach a Paypal agent to resolve the issue in which case the only way to get to someone (that I've been able to figure out) is to say "I need to speak to a representative" to bypass the automated system. Which to be honest it's rather frustrating that this option isn't offered in the first place. I'm going to speculate here a bit but it ses that Paypal is trying to limit the amount of calls to their 'human' support either due to lack of staffing or as a means of disincentivising people to resolve their issues in a timely fashion or even give up entirely. At this point I'm convinced Paypal is a broken payment system with gaping flaws meant to restrict, mislead, and wheedle away people's time and money. I can't believe people still use Paypal when there are far better options out there. I'm never using this service again, will stick with Zelle where my friends, co-workers, and family can receive money within minutes and not TEN DAYS!!! **After finally managing to get through to a genuine human at Paypal support she told me the only way to clear a pending transaction was to issue a stop order from my bank, which I did as this seemed to be the only viable solution. Afterwards I simply wired the money direct. Why on earth aren't support agents given the ability to cancel transactions in your stead? It makes no sense. All the more a convincing reason to ditch Paypal and never look back.** Thank you for your time, but the suggestions were unhelpful, to say the least.
