I cant refund my money

Yopom
New Community Member

Hi!

I've canceled the order, but between ordering and canceling I've changed my card to the new one. When I asked to cancel the order my money was refunded to my old card(to which I do not have access). I called my bank and wrote a letter to the place where I ordered. How can I solve this problem:=(((

 

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1 REPLY 1

kernowlass
Esteemed Advisor
Esteemed Advisor

@Yopom 

 

If the card ACCOUNT that both cards belong or belonged to is still open then it should go through fine.
However if its a completely new card / account then it may decline so ask your old card issuer if they can help you recover your refund.


Advice is voluntary.
Kudos / Solution appreciated.
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