I cannot use my Bank to make Payment and send Money.

[AbdTron]

Hello,

Recently, I cannot use my bank account to pay for online purchase and to send money on PayPal. 

I have 2 banks and 1 credit card connected to my account and when I come to the payment screen it only shows my credit card as a way to pay for the item and does not show my banks. Same when I try to send money on PayPal, it only shows the credit Card and not the banks.

I don't know what the problem is and how I can solve it. 

Any help or advice would be great.

Thanks

[kernowlass]

@AbdTron 

Have you had a failed bank transfer or negative balance at all recently?

[AbdTron]

Hey @kernowlass ,

Yes. That happened once, and it went into the negative, but I transferred money to PayPal within 5 min to resolve the issue. Is it because of that?

Is this permanent or temporary? Is there any solution to lift this limitation?

Thanks

[kernowlass]

@AbdTron 

If you have a failed bank transfer / negative balance then paypal often breaks the link between your bank account and paypal and forces you to use the safer (for them) option of a card in case it happens again.

This is because with bank transfers paypal credit the seller upfront and paypal take the wait for the funds to transfer via ACH in batches. 

[AbdTron]

@kernowlass,

Is there no way to restore this link again with the bank, or is it now permanently broken? It only went into negative for 5 mins and I immediately transferred money back. I guess that's enough to be flagged, huh.

[kernowlass]

@AbdTron 

If you can't re-add it, then you could contact customer services and ask if they will add it again for you?

All you can do is ask and see if they will as most of what happens is automated.