I can't withdraw money from my bank card

boboo992bn
New Community Member

Hello, the other day I received a refund. The money went to the bank card, however that card is closed and I don’t know how that money went to that card when it is not valid. Can you give me advice on how to get my money back?

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1 REPLY 1

kernowlass
Esteemed Advisor
Esteemed Advisor

@boboo992bn 


If the card ACCOUNT that both cards belong or belonged to is still open then it should go through fine.
However if its a completely new card / account then it may decline so ask your old card issuer if they can help you recover your refund.


Advice is voluntary.
Kudos / Solution appreciated.
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