I am trying to make at to zumiez.com never had issue before. I am in Canada.

pinecone666
Contributor
Contributor

I am trying to make a payment to zumiez.com never had an issue before. I am in Canada. The only thing that has changed is a new phone login with my PayPal but I tried to place the order and it was blocked x4. Yet I used it to make 2 purchases after both to Canadian retailers without issue. How do I fix this as it seems to be an issue with Zumiez.com specifically?

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PayPal_JonK
Moderator
Moderator

Hello @pinecone666

Welcome to the PayPal Community! I'm sorry to hear you're running into some issues making a payment on Zumiez. The first thing I'd recommend is clearing your browser's cache, cookies, and history. That normally does the trick in situations where the issue seems to be on the merchant's site. If you're still running into issues after that, I'd recommend checking the following Help Center article for issues related to PayPal's side: Why was my payment declined?
 

I hope that helps!

 

 - Jon K


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