How Do I

sophyjam
New Community Member

Hi I made an order yesterday but didnt realise the card I used never had enough funds toc over the payment. How do I now get back into the transactions detail from paypl and update my card info so that the payment can go through for the original amount?

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1 REPLY 1

PayPal_Jae
Moderator
Moderator

Hi @sophyjam,

 

Once a payment is initiated, the funding source cannot be changed. You may contact the merchant to cancel the order to ensure you can place the order again with the proper card. I hope this helps!

 

- Jae

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