Hi @Marisse1212,
Welcome to the PayPal Community!
It sounds like you are experiencing a payment hold on your account.
If there aren’t any issues with your transaction or account, the payment will typically be available to you within 21 days after receipt.
To get your payments released sooner, use trackable delivery with any of our approved delivery companies and enter the tracking details on your Activities page.
We’ll usually release your payment 1 day after delivery is confirmed. If your buyer confirms they've received the item, your payment will be released immediately.
For more information on payment holds, please see:https://www.paypal.com/smarthelp/article/faq1987
I hope this helps, have a nice day!
-Rebecca
