Got sent money, put on hold, tried fixing it, didn't work. How can I resolve this issue?

[SonnysideUp01]

As question says, I got sent money, and it was instantly put on hold. I have not had issues in the past with transferring money, and this is the only time where this has happened to me. 
The money was NOT crypto, it was USD. I tried already changing the tracking order to shipped, since the transaction said the money was arrived. That changed it to "Pending" and it has already been over 24 hours since I did this. The money did not show up. It's not a lot, but I would still like my money!
I can't go through PayPal help either to report the issue, since it has nothing to do with the issues that they allow me to choose from.

[sharpiemarker · Accepted solution]

@SonnysideUp01 

There are two methods to release money sooner depending on what you see on your screen:

Method 1:

Recipient has to change the order status or add tracking: 

1. Go to Activity page.
2. Find and click the transaction to update, then click Get your money or Get money sooner.
3. *If you sold a product, select Product to add tracking information or print shipping label directly.
4. **If you received payment that do not require shipping, selling an intangible item or service, select Service or virtual product to confirm order status.
5. Click Submit.

*Use one of the approved shipping carriers and PayPal release the hold 24 hours after the courier confirms delivery to the buyer’s address.

**Recipient will get their money 7 days after confirming the order status as Completed.

Method 2:

If there are no issues with the transactions such as disputes, claims or chargebacks, the funds should typically be released within 21 days from the date of payment.

In some markets, the transaction can be marked as "Shipped" or "Processed" to gain earlier access to the funds.

Here's how to mark your item as “Shipped” or “Processed” in the Transaction details:

1. Log in to your PayPal account.
2. Go to Activity page.
3. Find and click the transaction to update.
4. Click Add tracking info button.
5. Click the Order Status menu and select Order Processed if selling virtual goods, performing a service or receiving a personal payment***, otherwise select Shipped and provide tracking number if available. If tracking is not available, check off the Tracking information not required box.
6. If you need to change Order status or Tracking info later, click Edit tracking info in the transaction details.

***Some countries are without friends and family option and must use goods and services option.

Then, after 48 hrs from payment date, ask Sender to ‘confirm receipt’, here’s how:

1. Go to Activity page.
2. Find and click the original payment for the item.
3. Click Confirm receipt.
4. Click Yes to confirm that you received the order.

Note: Not all transactions will have the ‘confirm receipt’ option nor is required to confirm receipt. If customer does not confirm or confirm option not there, you’ll have to wait 7 to 21 days for PayPal to release funds. Allow an extra 3 days for the release of funds to process. If payment is still not release contact customer services to ask them to manually release it for you:

https://www.paypal.com/smarthelp/contact-us      

Scroll down to click “Message Us” or “Call Us” option on the bottom.

Or reach out to PayPal at Facebook or Twitter:    

PayPal on Facebook

PayPal on Twitter

[SonnysideUp01]

Yup. That helped, thanks!