Hello @Gichu,
Welcome to the PayPal Community! Here's some information regarding Mpesa transfers I pulled from their FAQ page.
- For withdrawals: after you have confirmed the transaction, it takes between 2 hours to 3 calendar days to process a withdrawal from your PayPal account to your M-PESA account, depending on the transaction value. The estimated time will be presented to you before confirming the transaction.
- For top ups: Top Ups to your PayPal account will generally be processed in real time, but may take up to 4 hours. If your PayPal balance is not in USD, you will need to log in to your PayPal account to confirm the top up request.
If you're experiencing longer than normal timeframes, I would recommend reaching out to Mpesa's Customer Support teams here.
Good luck!
- Jon K
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