Can Seller refund while it still says payment pending?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
So I sent money to the seller for a computer. They took to long to respond to messages so I said never mind, can I just get my money back. The transaction is listed as completed in my activity and the money has been removed from my balance. However the seller is saying that they cant refund me because my payment is still pending and if they try PayPal will take the money from their personal checking account. Is this true? Why cant I just get a refund if the funds are still pending and why would it come from their account.
I saw a similar post where the seller was able to refund the money and it came from the pending charge.
- Labels:
-
Refunds
-
Transaction Inquiry
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
And yes I have a dispute open but it wont allow me to escalate to a claim yet, to give time for the item to deliver. However the item has never been shipped since the seller was waiting for the funds to cease pending and then ship me the item.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
The seller can only refund via cleared funds in their balance OR from their bank account.
If you have just changed your mind then it would be fair to wait the 21 days for the funds to be cleared and the seller refund BUT they will lose the fees they were charged when you paid so you may want to accept a part refund minus the fee?
Your other option is to file a dispute for non receipt of item to get a refund more quickly BUT you risk the seller sending the item and so the dispute would be closed so best to work it out with the seller?
Advice is voluntary.
Kudos / Solution appreciated.

Haven't Found your Answer?
It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.
- Got someone sending me money asking for payment to recieve in Transactions Archives
- REFUND in Security and Fraud Archives
- July 2023 new scam, Dispute scam, did not close dispute/personal data leak: in Security and Fraud Archives
- PAYMENTS NOT WITH PERMISSION in Transactions Archives
- Paypal pay in 3 payment to seller still pending after 24 hours in Products & Services Archives