Accessing a Tip from someone that is on hold

[zwillow]

I got tipped from my job by a customer through PayPal. She listed it as a goods or service so PayPal took a portion. I do not have access to the money because Paypal is putting it on hold because it believes I am a company but I am not. Help! I saw that I could change it to be a nontangible item which I guess it was. It was a service in a way. How do I do this?

[kernowlass]

@zwillow 

With payments received for tangible goods Paypal would request valid tracking information confirming the item has been delivered to the buyer. They can validate the tracking information online, so once it is delivered they can release the funds. IF you have received the funds for a service / virtual or digital sale or no tracking number is applicable Paypal would be unable to release the funds any sooner than 21 days.

However If you mark the transaction as processed then the sender may have the option on their account to mark the transaction as delivery/satisfied. If the sender confirms this by clicking on the "Confirm Receipt" button, funds may be released sooner ie 7 days after the sender verifies receipt. This is not always available or guaranteed. 
If not then sadly its 21 days.