Additional information, not complaining; student accounts really are terrific and have saved lots of time and trouble! But, I have 2 student accounts. The one I set up over a year ago never had any problems. The one I tried to set up about 6 months ago was nothing but problems. I did get them solved, got his account going, finally got a card. Now more problems. We needed to change the email addresses on both accounts, and neither of them would work, it just kept looping them back to me. The first account is still in use, the second can't be used online. Looks to me like IT did updating in the first quarter of 2011 and got some code crossed. I would hazard a guess and bet all of the student accounts are affected to some degree. Hope you catch a break and figure it out!! 
VernonMom - Thank you for the additional information, and I'm glad your first student account went smoothly. I appreciate the feedback and will be happy to forward that over.
Ashlen2 - Student cards usually take 2-4 weeks to show up in the mail, but they're usually there in 2 weeks. If it's been over a month and you haven't received it yet, give PayPal a call so we can check and see if it was returned in the mail or destroyed by the post office.
ChayaChayaChaya - I'm sorry if my response came off as brazen or rude; it wasn't meant that way. My apologies to yourself and everyone else. 
I appeciate the candid response and absolutely don't want to discourage you from open and honest feedback.
The way your retail store works is very much the same way larger businesses work as well, with teams working on different aspects of the product. Where we diverge, though, is that an online business everything is funnelled into the website coding. One change there can affect something entirely different somewhere else, so businesses that run almost entirely off of websites have to be extra careful about how they change something. Even a period in the wrong place can cause a major issue.
For example, I recently purchased an online game. That was a few months ago, every thing worked great and I was absolutely thrilled with the product. Then they issued an update - which I was very excited for because it included new features - and all of a sudden, my game quit working and wouldn't load. After searching through their support forums, an associated vendors forum, and all sorts of other documentation - including their support teams - they were able to figure out the problem, but because coding updates have to be strictly controlled and they have to test the fix not only within their system but against configurations across all PCs their customers are likely to use, it won't be delivered until next month.
The error for my game? In one of the coding files, the letter N needs to be capitalized. 
And that's really why things can take a little while to fix. If one of our engineers were to, so to speak, "fail to capitalize a letter," it really does have the potential to shut off sending and receiving payments for every member of PayPal across the entire world. Fixes can't always rolled out immediately or quickly - they have to be tested, they have to be checked, and double checked, and checked again! 
Adrian
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