Please be aware that PayPal does not back the USPS Express Mail Guarantee.
I purchased an Express Mail label through PayPal due to be shipped on 1/26/11~guaranteed to be delivered on 1/27/11 by 3PM. Unfortunately, it did not make it on time. It arrive a day late. I contacted my local PO, since I dropped it off there for acceptance on 1/26/11. I was told I am definitely due a refund since they did not follow through on the guarantee. Okay, how do I do this? My local PO was told, since it was purchased through PayPal, I need to receive a refund through them. I contacted PayPal, they put all in motion. Here is the response I just received:
Thanks for contacting PayPal. I appreciate the opportunity to assist you
with your questions.
I understand that you contacted us requesting a credit for the package
that you sent as Express Mail Next Day. PayPal does not control the
delivery of the package or the timeframe for delivery. When you
purchase a shipping label through PayPal, we only function as the
payment processor.
I apologize if the Post Office advised you to contact PayPal for a
refund. At this time, we are unable to provide a credit for your
shipping label because tracking information from the U.S. Postal Service
(USPS) shows that the label was used.
In order to receive a credit for an unused shipping label, the label
would need to be voided within 48 hours.
If you have any further questions, please feel free to contact us again.
Sincerely,
Dawne
PayPal Customer Solutions Support Supervisor
PayPal, an eBay Company
Needless to say, I contacted my local PO to let them know what was going on. I have also contacted Click N Ship through the USPS to find out how to get around this BULL. They claim I need to complete a form #3533 with documentation, etc and turn in for payment to my local PO. I definitely have the refund coming to me. I have been at this for 2 days now. My local Postmaster and I have been going around in circles. Her supervisor says, if bought online, must be refunded on line through the company purchased from. I can totally understand that. I just wish someone knew the answer. PayPal obviously won't help. I will be purchasing all of my labels directly through the USPS Click N Ship website in the future. I just thought others should be aware of what they may run into.
Good luck to you all!
