help with money not in my account

[Samfarina]

Hi paypal has been holding onto a payment for an item since the 8th November - its showing as a pending balance but it hasn't physically been credited to my account. I have avoided sending the item out as I do not want to be out of pocket should there be a problem with the funds. The buyer is now attempting to file a case against me. Can we sort this out please.

[classy-diva]

the balance is pending because it is being held for 21 days until you get positive feedback or can prove delivery.

by not sending within 7 days of receipt you negate your seller protection.

you should send your item as soon as possible however as you have waited so long I doubt your buyer will leave you positive feedback and you will have to wait 21 days or thereabouts for the funds to be released.

This tells you about the 21 day hold;

https://www.paypal-marketing.co.uk/safetyadvice/PaymentHoldsForEbayItems.htm