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If you have yet to receive the item you purchased or the item you purchased is significantly different from what was described, you can file a dispute through PayPal by following the steps listed here: https://www.paypal.com/gb/selfhelp/article/how-do-i-open-a-dispute-with-a-seller-when-a-purchase-goe... . If you are unable to resolve your dispute directly with the seller, then it is important that you escalate this dispute to a PayPal claim within 20 days. By escalating this dispute to a claim, you are asking PayPal to investigate the dispute and determine its outcome. If the dispute is not escalated to a claim within 20 days, then it will automatically be closed.
