Unable to send money

[Deybone]

I've verified my mobile phone number and made it my primary, but whenever I try to send money it requires me to make sure it's me (Secuity check) and whenever I enter the number it says it's not in my name. 

Could anyone help, please? 

[PayPal_Anna]

Hi Deybone,

Thank you for posting and welcome to the Community Forum!

I’m sorry to hear about this.

Does the phone number show as verified on your PayPal account or it’s only the primary number?

If it’s verified, can you please try clearing cash & cookies from the web browser and restarting the device? This should help.

However if you will continue experiencing the issue, I would recommend you calling PayPal Customer Services by clicking onto Contact us on any PayPal page as they will be able to help.

We also provide support via Social Media. You can contact us directly on Twitter @AskPayPal or on Facebook at https://www.facebook.com/PayPalUK.

Hope it helps.

Anna