Payment Pending/On HOLD

[Temp20230113E]

Why are my payments which were pending now ON HOLD?  I do not see any reason for this.  Goods sent and received by customer.  Positive feedback received yet still no payment.  Holding payments for no reason will put off a lot of people form using Paypal.  They are quick enough to take their fee but not quick enough to pay the seller.

[kernowlass]

@Temp20230113E

Ebay sales = Ebay hold and not a paypal hold.

Different criteria for release of funds for both companies dependent on if you sell on ebay or privately.

And positive feedback is not a criteria for payment release.

Info for EBAY sales in link   >>>

www.paypal.com/selfhelp/article/FAQ1377/1/?country.x=GB&locale.x=en_GB

[Temp20230113E]

Not so sure about that.  What exactly would stop the payment processing from Ebay?  I've ticked all the neccessary boxes.  This is purely driven by Paypal not releasing payments.

[kernowlass]

@Temp20230113E

In that case they would have the same criteria for release.

Ebay authorises when paypal can release ebay payments.

From EBAYS help pages  >>> WHERE IT STATES AN EBAY AND NOT A PAYPAL HOLD.

eBay payment hold for new sellers

While you establish your selling track record, funds from buyer payments may be delayed. Generally, holds stay on until 7 days after the estimated delivery date or 3 days after confirmed delivery. If there's a problem or a case after the delivery, another hold will be placed until the case is resolved. You’ll be considered an established seller once: It’s been more than 90 days since your first successful sale You’ve had more than 25 transactions and more than £165 in sales

eBay payment hold for established sellers

If you're an established seller, your payment may be held because: Your Seller Dashboard rating has been Below Standard for 90 days You've started selling in a new category Your account shows unusual activity, such as a sudden increase of eBay Money Back Guarantee cases Your buyer opened a request for an item they didn’t receive or an item that didn't match the listing description You need to add tracking details to an item in order for an eBay Money Back Guarantee case to be resolved To find out about the status of a payment and what you can do to get your funds more quickly, select See

[kernowlass]

@Temp20230113E

To add to the above.

Ebays criteria for payment release >>

www.paypal.com/selfhelp/article/FAQ1377/1/?country.x=GB&locale.x=en_GB

Paypals criteria for payment release for paypal sales >>

www.paypal.com/selfhelp/article/FAQ3236/2/?country.x=GB&locale.x=en_GB

They are 2 totally separate companies.

[Temp20230113E]

Appreciate the feedback.  It seems to be  common complaint on the forums.  Its a pretty frustrating experience for legitimate sellers/buyers.

[kernowlass]

@Temp20230113E

Luckily it does not last too long and also as long as you send trackable you should get the funds released more quickly.

[b2-63-54]

ive just sold a laptop on ebay, buyer paid with paypal, found out payment is on hold for 7  - 21 days after ive sent proff of posting!!! you cannot walk into a shop and take goods saying you will pay them in 7 to 21 days,, you would be arrested if you tried for theft... why should this be any different? i will not send goods until i have been paid. also who keeps the interest paid on all the money on hold? as ebay own paypal dont they rip sellers off enough by charging to kist then charge a final valuation fee, then paypal charge for being paid for using thier servive and now put the money into thier account for 7 to 21 days. this is theft of MY money. its paid to me . i have removed paypal from payment method for future sales. very **bleep** off, and so is my buyer

[kernowlass]

@b2-63-54

Lot of misinformation in there  >>

ive just sold a laptop on ebay, buyer paid with paypal, found out payment is on hold for 7  - 21 days after ive sent proff of posting!!!

Firstly proof of postage is NOT one of the criteria for payment release, only a tracking number is. And if you provide a tracking number from an ebay shipping label then funds are released when it shows delivery PLUS 3 days.

i will not send goods until i have been paid.

If you do not send the goods then you will get a dispute for non receipt of item and you probably won't have to worry about the payment hold anymore as you won't be allowed to sell and you will get neg feedback.

You have been paid, you are at no more risk of losing that money as if you had it in your bank account. The only difference is that if you lost a dispute the funds are there for paypal to refund the buyer whereas if you had them in your bank account you would have to transfer them to paypal to pay the buyer back. So for new sellers paypal keeps the funds ''handy'' until you have proved yourself.

as ebay own paypal d

Except ebay DOES NOT own paypal, they are now 2 totally separate companies EACH with their own held funds policies and release structure.

dont they rip sellers off enough by charging to kist then charge a final valuation fee, then paypal charge for being paid for using thier servive and now put the money into thier account

No one forces you to sell on ebay, if you don't like the fees then don't list any items for sale. Try real life auctions they are much more expensive.

You pay Ebay to advertise and sell your item. You pay Paypal to be able to accept online payments from buyers.

this is theft of MY money.

Its certainly not theft and its NOT your money, its the buyers money until the buyer has received their item and are happy with it.

i have removed paypal from payment method for future sales.

Good luck with that one then, as I for one would not buy from you or send funds to a ''stranger'' without paypal buyer protection.

very **bleep** off, and so is my buyer

Well if i was your buyer if you did not send my item promptly you would be getting a dispute for non receipt AND negative feedback.

EVERY single seller on ebay has been through the ''new seller'' hold, most don't come on here whinging as they know its for buyer protection and we want buyers to buy from us with confidence.

But you are correct, I think car boot sales would be better for you.

[b2-63-54]

First I'm not a newbie , I've been a member of PayPal since 2001, so definitely not new. I have never had money paid to me put on hold before. According to PayPal, the hold was nothing to do with me, but that the buyer was " high risk" PayPal would not expand further. I immediately refunded the buyer and cancelled the sale. It took 3 calls to PayPal to actually find out the reason for the hold. I have been using eBay since 1995 and PayPal when it started out even before eBay got involved. I pointed this out to PayPal which they verified. It was nothing to do with me but with the buyer being high risk. Why didn't they say so in the first place instead of hiding being blanket statement s. Due to anyone using PayPal with less than 10 positives having payments put on hold I have now altered my listings as kind anyone with less than 10 positives to contact me. Yes this is a new eBay account but previous account over 507 positives and the account before that specialising in laptops over 750. So I'm not a newbie to either eBay or PayPal.