Not receiving invoices or orders via email

[Garen]

I logged onto PayPal today for the first time in a couple of weeks or so, and saw an order that I'd missed from nearly two weeks ago. I received no email notification to let me know it was there. Also today I had to send a PayPal invoice to someone - they didn't receive it. I did a couple of test invoices to myself (to different addresses) and didn't receive them either.  Is there a problem with PayPal sending out notifications at the moment? It's a fairly vital part of the process! Thank you.

[PayPal_Sophie · Accepted solution]

Hi Garen,

So sorry to hear about this. 

I have looked into this for you and can confirm that we were previously experiencing issues with notification emails being sent, as well as invoices. However, this issue should now be resolved.

If the issue is persisting for you, please contact Customer Support directly so we can help. You can find our contact details by clicking on 'Contact Us' at the bottom of any page when logged in.

Thanks for your understanding,

Sophie

[HMM-L]

Today, 22nd May, 2017, I recieved an email detailing a transaction dispute.   When I looked at my PayPal Account I found that I had TWO recent orders.   One buyer complained directly to PayPal that they had not received the goods and my only way ahead was to agree to refund their money.   I LOST THE ORDER!   The other customer telephoned me later on during the evening.

Bottom Line:   PayPal didn't send me any emails to tell me about the orders but did manage to email me about the dispute.