Hello Bosshailey! Thank you for your post and welcome to the PayPal UK Community! I am sorry to hear that this has happened. If you are new to PayPal https://goo.gl/9vgeAP, I recommend checking that your email address has been confirmed https://goo.gl/xVNGj3. Finally, please confirm with the buyer that the payment was sent to the right email address as this could have been misspelt. Hope this helps 🙂 - Carlos
