Claimed money not received?
CourtMarie24
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Posted on
Nov-10-2017
12:39 PM
A friend of mine has sent me money through his bank account I believe, which I understand takes a few days to process, but I got a text message saying I received money so I had to log in and claim it, I did so but there's no activity saying I've received it and the money's not there. What is going on?
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PayPal_Carlos
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Nov-26-2017
02:52 AM
Hello CourtMarie24! Thank you for your post and welcome to the PayPal UK Community! I am sorry to hear that this has happened. If the payment is not reflected in your PayPal account, please make sure that your email address is confirmed https://goo.gl/5qkUzq. Also, I recommend asking your friend to double check that your email address linked to your PayPal account was correctly entered (the payment might have been sent to a different PayPal account). Finally, please review this article https://goo.gl/mv4Yqy to confirm that the text was genuinely sent by PayPal. Hope this helps. - Carlos
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