Hi mahmoudredsea,
Sorry to hear about the issues you're having with your limitation case.
After you upload documents to resolve a limitation case, your account will normally be reviewed within 72 hours, and an email update will be sent to you directly. If you have not had an update, I would recommend contacting Customer Support directly. You can find our contact details by clicking the 'Contact' option at the bottom of any page when logged in.
Thank you in advance
Sophie
