what are sellers rights when an item i posted gets broken in the post?

[PayPal_david]

Hi there Jacqkach,

If you post an item to your buyer and the item is damaged in transit, you may be required to initiate a claim to get a refund through your postal company. This woud only be in the event of the item being damaged by the postal company in transit.

If your buyer is to open a dispute on this transaction through their PayPal account, they may be eligible for a full refund on the transaction as they have received an item that is damaged.

I hope this helps,

David.

[samrodger]

the parcel remains the SELLERS responsibility until it has been signed for or positive feedback has been left> Paypal will always refund the buyer for a broken item> So wrap things well and post with signature required.