I sold a pair of unlimited sneakers on eBay for £1250. The item was 100% authentic and I have the invoice, confirmation email, bank statements to prove that the item was purchased from a legit retailer. I used royal mail special delviery with £1500 compensation and have kept the proof as well. I am in the UK, the buyer is located in Singapore.
After 1 month!! from delivery he opened a dispuite against me on paypal without even getting in touch with me first and calimed that the item was fake and not as described. In his first message he said he took the sneakers to a nike shop and the salesman confirmed that they are fake but wouldn't provide documentation. I explained him again like I had at the time of the sale about where and how I had purchased the shoes and provided receipt/invoice. In his second message he claimd that the shoes didn't have tags unlike the pictures in my listing and that they were totaly diffrent to the pictures.
Eventually the dispute was made into a calim and after provding more than 10 documetns proving that i had purchased the item from a legitimate retailer and there was no way that they were fake, PayPal still managed to somehow take the buyer's side!!! PayPal has asked buyer to return the items for refund now.
I don't know if the buyer was planning for this at the first place but one reason I can think of he wants to return them is because he knows he has paid too much for the shoes and he probably can get them for £400-£500 cheaper these days.
After contacting PayPal, they. told me the buyer has provided pictures of the shoes he has received which are very diffrent to the listing pictures. Obviously he has a fake pair in hand and is claiming that he has received those insead of what I sent him.
I have been selling shoes on eBay for about a year now and I have 100% positive feedback and have never had any problems or dispuites against me. This item is significantly more expensive than my usual sales and I feel very worried at this time as where this claim is going to end up the way it has been going so far. I find it very distressing the fact that I have done nothing wrong and everything right and I have proof for it but a scammer still gets advantage over me wrongfuly.
Obviously the chances that he will return a pair of fake shoes to me is high at the moment and I wonder what would happen next when I tell paypal he has sent me a pair of fake shoes instead of what I sent him?
I am worried to lose both shoes and the money here. Any suggestions, tips and comments to help me on how to deal with it and understand how this is going to work out is greatly appreicated.
